Trip advisor logo

“Book with Confidence“ Policy

Trip advisor logoNow, you can confirm your accommodation in Phuket with confidence. The policy applies to all existing bookings and new bookings made now through June 30th 2020, for stay period between March 10th 2020 and November 30th 2020:


  • Free Cancellation bookings: guests are allowed to cancel up to 72 hours before expected arrival date. Guests are not required to fill out the Booking with Confident form.
  • Non-Refundable bookings: receive a 100% Deposit Credit of any monies paid to BYD Lofts hotel and currently within cancellation fees. Deposit Credit will be forwarded to the new booking made directly with the BYD Lofts hotel. The Deposit Credit must be redeemed by June 30th, 2021.



Do you need to amend of cancel your booking because of COVID-19? Please fill in the form below with your details and one of our team will get back to you.


Terms and Conditions:

The Book with Confidence offer (“Offer”) is available on all existing bookings and new bookings made between March 10th, 2020 and June 30th, 2020, for stay period between March 10th, 2020 and November 30th, 2020 (“Eligible Stay Period”). A guest is required to settle full prepayment of the total booking(s) amount in order to be eligible for the Offer. The value of the Deposit Credit will be determined by the actual non-refundable portion of the deposit and cancellation fees for the Eligible Stay Period’s booking.

To redeem the Offer fill out our contact form (on this page) and fill out all requested information at least 15 days before the expected arrival date of the Eligible Stay Period. Once verified and processed, the Deposit Credit will be applied to the guest’s temporary account. A guest can use the Deposit Credit until June 30th, 2021 or it will be forfeited in whole. Deposit Credit is only valid for stay dates up to June 30th, 2021.

Deposit Credit may be subject to additional terms and conditions as provided by BYD Lofts hotel. The value of the Deposit Credit and the Offer are non-transferrable, are not redeemable for cash, and have no cash value. The Offer may not be combined with any other offers. Any promotion or offer available during or with the Eligible Stay Period booking shall not apply to the subsequent booking. The Offer may be modified or withdrawn without prior notice, and may subject to additional terms and conditions.

Check best rates